An ear for customer service — Quincy online business for earpieces continues to grow
Rick Marchus runs his business, custom-ears.com, from his Quincy office. While other companies offer custom-fitted earpieces for Bluetooth device and headphones, Marchus said it’s his customer service that is responsible for his growing business. Last week he took an order for 100 headsets to outfit a U.S. Air Force squadron. Photos by Debra Moore
Quincy businessman Rick Marchus markets a product that isn’t unique, but he provides something else that is — his level of customer service.
“Every customer gets a call or email back,” Marchus said, adding that it’s always within a couple of hours.
quincy thrift is open again
Certainly didn’t take Traci Turner long to regroup and restock (thanks in a huge way to the very generous folks throughout the greater Quincy and Plumas County area) her business, Quincy Thrift, after it was totally destroyed in the recent downtown fire. She is now in her new location on Main Street across from the post office complex that was home for many years to La Casa Bella. The store is once again packed with new and gently used items that include clothes, jewelry, furniture and household items.