Call 911 for Downed Lines
Your safety is our first concern. If you see a downed power line, assume it is energized and keep yourself and others away. Call 911 immediately to report the location of the downed line then 1-800-743-5002, PG&E's 24-Hour Emergency and Customer Service Line. During and after a storm, please keep away from flooded areas and downed trees, as these areas could be hiding an energized power line.
Preparing for Power Outages
Have battery-operated flashlights and radios with fresh batteries ready. Listen for updates on storm conditions and power outages.
If you have a telephone system that requires electricity to work (such as a cordless phone or answering machine), plan for alternate communication - have a standard telephone handset, cellular telephone or pager ready as a back up.
Freeze plastic containers filled with water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to prevent foods from spoiling.